Terms and Conditions

Booking Conditions

PLEASE READ THESE CONDITIONS CAREFULLY, WHEN YOU MAKE A RESERVATION YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS

Definitions:
"Owner" means, owner of the property being rented;
"Applicant" means clients applying to rent property
"Tenants" means Applicants that have taken up residence in a property;
"Booking Form" means the booking form specified by the Owner to be used by all Applicants.
Duration and Times of Lettings:
The Applicant can occupy a reserved property from 1600 hours on the first day of the reservation, and the Applicant must ensure that he and any third parties who have been in occupation of a property as a result of a reservation leave prior to 1000 hours on the date of departure as indicated on the Booking Form.
Reservation Procedure:
Applicants can provisionally reserve the property over the telephone but no contract shall exist between the Applicant and the Owner until the terms and conditions have been agreed to and the Owner has received the relevant payment in accordance with and subject to the provisions of Condition 4 at which time the reservation will be confirmed subject to the Booking Form having been submitted with all required information to the satisfaction of the Owner.
Payment Procedure:
For reservations made more than 12 weeks prior to the commencement date a booking fee of 20% of the total amount due must be sent with the completed Booking Form. If a reservation is made less than 12 weeks before the commencement date the total amount due together with any additional charges must be tendered at the time of submission of the Booking Form. In the event that the Owner does not accept an Applicant's reservation all moneys paid will be refunded immediately.
The balance of the full amount due in respect of the reservation and any additional charges are due 12 weeks before the commencement date.

Non payment of any sum by the due date will be deemed to be a cancellation and the Owner may re-advertise the property for reservations without prior notice to the Applicant. The Applicant shall remain liable for payment of the full amount due in respect of the reservation in accordance with the provisions of Condition 4.

Payments under these Conditions may be made by cheque (not post dated), bank transfer or credit card. Any charges raised against the Owner by their bank for handling dishonoured cheques or direct debit payments shall remain a liability of the Applicant and payment of any such charges will be paid onto the Applicant.

In agreeing to these terms and conditions the Applicant acknowledges and accepts that they are entering into a direct contract with the Owner in respect of the letting of the Property.
Cancellation:
ALL APPLICANTS ARE ADVISED TO TAKE OUT PERSONAL HOLIDAY CANCELLATION INSURANCE.
Any request to cancel a booking must be made in writing to the Owner. The Applicant shall remain liable for all the payments due in respect of the reservation whether or not they have been paid at the time of cancellation. The Owner will offer the property for reservation and will use his reasonable endeavours to obtain a reservation for the property in respect of the cancellation period.
Changes:
The Owner reserves the right to amend the price quoted in the brochure or rates sheet due to errors or omissions or changes in the VAT rate. In such circumstances the Owner will contact the Applicant. If the Applicant does not wish to pay the increase the Applicant shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of Condition 4 and within 7 days from the Applicant receiving notice of the amendment to the price to be charged from the Owner.
Once a reservation has been confirmed in accordance with the provisions of Condition 3, should the Applicant require an amendment to any of the information provided on the Booking Form a fee of £35 shall be charged to the Applicant.
Applicant's Obligations:
The Applicant agrees:
1. to pay for any losses or damages to the property or its fixtures, fittings or decor, howsoever caused (reasonable wear and tear excluded);
2. to take good care of the property and leave it in a clean and tidy condition at the end of the tenancy (extra cleaning can be charged);
3. not to smoke at the property;
4. not to cook anywhere on the property other than in designated kitchen areas; and
5. not to bring any pets to the property unless previously agreed in writing with the Owner.
Damages and Damage Deposit:
Some property owners require a damage deposit. You may be required to make this payment either by cash, cheque or bank transfer before your arrival at your accommodation. You will be notified in advance if this is the case. This amount is fully refundable providing the property is left clean and tidy, that there have been no breakages, extra cleaning required or any extra people found to be staying at the property.
In the event that the Applicant or anyone staying at the property during the Applicant's reservation period causes damage or incurs a need for professional cleaning services or leaves the property without settling invoices for additional services or supplies received during the Applicant's reservation period the guest will be notified in writing of the details of any extra costs incurred within 10 working days after the end of the reservation period and this amount shall be deducted from the Damage Deposit, if one has been taken, or payment will be required by the applicant.
Swimming Pool and Spa Equipment:
The Applicant agrees that the use of any swimming pool facility and spa equipment is at the Applicant's (or any third party residing in the property during the period of the Applicant's reservation) risk in all respects. The Applicant agrees to observe the "Regulations and Conditions Governing the Use of Swimming Pool, Spa and Ancillary Equipment" which form part of these Conditions and to ensure that any third party residing in the property during the period of the Applicant's reservation also abides by the same.
Authority to Sign / Miscellaneous:
The Applicant acknowledges that he/she/they are authorised to sign the Booking Form on behalf of all persons who will occupy the property throughout the duration of the reservation and that those persons are aware of the terms of these conditions.
The Applicant shall be a member of the party occupying the property and hereby agrees to the following:
1. if the majority of the individuals residing in the property during the period of the Applicant's reservation are under 30 years old, or if the party are all of the same sex, the Owner must be notified in writing;
2. there is no charge for extra children under the age of 2 although this is restricted to a maximum of two unless arranged directly with the Owner;
3. the property details state the maximum number of persons permitted to occupy the property and grounds at anytime;
4. no smoking is permitted with in the property;
5. you must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making a noise which is clearly audible in a nearby accommodation is not permitted after 11.00 pm.
6. no subletting of the property, in part or full, is allowed, unless in total agreement with the owner at the time of booking.
Any breach of these provisions will constitute a breach of contract, the Owner may terminate the reservation forthwith in which event all moneys paid by the Applicant will be forfeited and the Applicant and any third party residing in the property during the period of the Applicant's reservation may be required to vacate the property with immediate effect.

The Owner reserves the right to take possession of the property at any time where damage or nuisance has been caused by the Applicant or any third party residing in the property during the period of the Applicant's reservation. In such an event neither the Owner shall be liable to make any refund of any monies paid by the Applicant whatsoever.
Restricted Mobility Applicants:
Where the access to, layout or other physical feature of a property may be reasonably foreseen to cause individuals with restricted mobility difficulties the Owner has endeavoured to ensure that the information provided in respect of the property has made this clear. Applicants are required to inform the Owner in writing on submission of the Booking Form of the requirements of any third party due to be residing at the property during the Applicant's period of reservation with regard to any restricted mobility issues that may exist.
Please note that the Owner does not accept any responsibility for the provision of equipment or any form of care required by any person due to any form of disability or restricted mobility regardless of the cause.
The Reservation:
The reservation confers upon the Applicant the right to occupy the property for a holiday within the meaning of Section 9 of the Rent Act 1977.
Non-Availability of Property:
If for any reason beyond the control of the Owner the property is not available on the date booked or the property is unfit for purpose, the Owner can not accept any responsibility or pay any form of compensation where the circumstances causing the non-availability of the property amount to "force majeure".
Circumstances that will be deemed to amount to "force majeure" include destruction or damage to the property as a result of fire; flood; explosion; storm or other weather damage; break-in or other criminal damage or any other occurrence beyond the reasonable control of the Owner.

All monies paid in advance by the Applicant will be refunded in full but the Applicant shall have no further claim against the Owner.
Liability:
This Condition 14 sets out the entire financial liability of the Owner (including any liability for the acts or omissions of its employees, consultants and subcontractors) to the Applicant in respect of any breach of this agreement; any use made by the Applicant or any third party residing or making use of the property during the Applicant's period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of the Owner for death or personal injury resulting from negligence or for any damage or liability incurred by the Applicant as a result of fraud or fraudulent misrepresentation by the Owner.

The Owner shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.

The Owner's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of the Applicant's reservation under the conditions of this Agreement.

Any vehicle(s) of the Applicant or any third party making use of the property during the period of the Applicant's reservation is left at the property entirely at the risk of the owner of the vehicle.
Discrepancies
In the event of a discrepancy between these conditions and any other document, these conditions shall prevail.

Privacy Policy

Last updated: Sunday, May 20, 2018 12:00 AM

This Privacy Policy is designed to help you understand what information we collect at Springbank Cottage, how we use it, and what choices you have.

Some key terms are defined as follows, and throughout this document:

Springbank Cottage ("Springbank Loft", "www.landgatetg.co.uk", "we", "us", or "our") is the company that collects and processes Personal Data for the purposes described in this Policy.
SCRUMPY Ltd ("SCRUMPY") is the company that we use for hosting our website, booking system & CRM (+ other functionality).
Our Services are detailed in the 'About Springbank Cottage' section.
Personal Data is any information relating to an identified or identifiable natural person ("Data Subject")

The way in which we store data, process data and run our business is done in a GDPR compliant manner. Upon request we can provide details of data flow, a data inventory, a data breach policy, an employee dismissal log, details on the employee security training we have in place and more. Please follow the instructions in the contact section below to request any information not present in this policy.

In short, we only gather Personal Data we need, we only keep it for as long as is needed, we only use it for what we state below, you can request to correct/edit/remove it, we store it securely, we do not pass it to third parties unless otherwise stated and we aim to be transparent with how we use Personal Data.

About Springbank Cottage

Springbank Cottage is a vacation rental business. We advertise vacation rental properties, take enquiries about these properties, take bookings at properties, take payments towards bookings and provide other booking related services.

Springbank Cottage uses SCRUMPY, an online website management & booking system to produce our website, keep track of bookings, enquiries, payments and more.

Springbank Cottage is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of any property owners we may work with.

Collection and Use of Personal Data

Springbank Cottage collects information, including Personal Data, for the following purposes:

Improving our website's content and user experience
Internal business purposes
Facilitating and storing the details of online & offline bookings/payments

Your consent to this policy (where requested) is tracked.

This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject).

The services of Springbank Cottage are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.

The use of our website by an individual classes them as a 'legitimate interest', visiting the site is enough to identify this, data associated with an individual's visit needs to be processed for efficient site operation. Any data collected will be used in a conservative way to help maintain the individual's rights & freedoms.

Improving our website's content and user experience

In the course of providing the website hosting services, SCRUMPY may receive, access, analyse, process and maintain Personal Data on behalf of us.

We determine the types of Personal Data that will be collected and used within SCRUMPY, how it will be used and disclosed, and how long it will be stored. For any questions relating to how your Personal Data is used by SCRUMPY which are not covered in this policy, please contact SCRUMPY directly via email: info@scrumpy.co.uk.

SCRUMPY's Usage Information is collected, including information about how you are accessing and using our site. SCRUMPY directly uses information to understand and improve their services and exposes it to us so that we able to do the same for our business. Usage information may also be used to investigate and prevent security issues, abuse and fraud.

Internal Business Purposes

We may collect personal data from you through our Website (www.landgatetg.co.uk), social media, over the phone, and other channels for the following purposes:

Responding to your enquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and offerings.

Informing you about offerings: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.

To Understand and Improve our Services and Website Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.

Facilitating you using our site: We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website. In addition to the information described above, our Website uses Cookies. Please refer to our Cookie Policy for additional details.

Facilitating and storing the details of online & offline bookings/payments

We collect Personal Data via our online booking form, over the telephone or via other channels to be able to store a record of who has (attempted to, confirmed, cancelled, etc) booked a property we may be or have been advertising.

Third Party Links

Our Website may contain links to other websites that Springbank Cottage does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites unless otherwise stated. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organisations that operate such linked websites may collect, use or disclose, secure and otherwise treat Personal Data. We encourage you to read the privacy policy of every website you visit.

Third Party Tools/Services

We use a number of third party tools & services (sub-processors) that Personal Data may be sent to, including:

Google Analytics: To help us gain an insight into the performance and usage of our website.
FullStory: To help improve the user experience of our website by recording a sample of user sessions.

For details on the Personal Data exposed to these third party tools please contact us. We encourage you to read the privacy policy of these services if you'd like any information on how they may use any Personal Data that we may transfer to them.

Retention

We have different timeframes on various elements of Personal Data that we hold dependent on its purpose. Once we no longer need to retain your Personal Data, we will make sure that it is deleted or anonymised.

We retain Personal Data provided for bookings indefinitely as these records form important financial evidence for tax purposes. We can at request de-personalise booking data, we may not be able to do this if we still need said Personal Data for tax or other legal purposes.

Disclosure of your Personal Data

As a matter of practice, Springbank Cottage does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.

We may transfer or disclose Personal Data as follows:

Service Provider Arrangements

We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.

As of the date hereof, these third party providers include technical operations such as database monitoring, data storage, hosting services and customer support software tools.

Changes to our Business Structure

Springbank Cottage may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Springbank Cottage's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).

Compliance with Laws

Springbank Cottage and the providers we use may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.

Enforcing Our Rights, Preventing Fraud, and Safety

Springbank Cottage may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.

Your Rights

In short, the personal data you provide to us can be provided upon access, we protect it to the best of our ability, we can amend it for you upon request and remove it from our systems upon request.

If you have any complaints, concerns or queries about how we manage Personal Data, please contact us by emailing springbank@landgatetg.co.uk. If you are in the European Union you have the right to complain to your local Data Protection Authority about the collection and use of your Personal Data.

Access and Correction of Personal Data

If we receive a request from an individual to access or update Personal Data we have collected we will endevour to respond to said request.

If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction and removal of your Personal Data by submitting a request to us via our contact form. We may request certain Personal Data for the purposes of verifying your identity.

How We Protect Personal Data

Springbank Cottage takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see the Security Practices section; we keep that section updated as these practices evolve over time.

Cookie Policy

Springbank Cottage uses cookies and similar technologies like single-pixel gifs and web beacons to record/log data. We use both session-based and persistent cookies. In agreeing to this Privacy Policy you would also be agreeing to our full cookie policy found here: http://www.landgatetg.co.uk/cookie_policy.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use our services or the Website after the changes are in effect, you agree to the revised Notice.

We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.

Security Practices

As a business both we and the third parties we trust, follow good security practices to help keep Personal Data secure.

Hosting

Springbank Cottage uses SCRUMPY, SCRUMPY is hosted on Amazon Web Services. As such, Springbank Cottage inherits the control environment which Amazon maintains. In short web servers and databases run on servers in secure data centers.

Data Encryption

SCRUMPY encrypts all customer data input via the website & booking management system both in transit and at rest. Communications between you and SCRUMPY (our website) are encrypted via HTTPS and Transport Layer Security (TLS) industry best-practices.

Access Controls

Access to Personal Data is limited via a user management system controlled within SCRUMPY. We ensure that anyone with access to Personal Data at Springbank Cottage has an awareness of GDPR & good security practices.

Data breach

In the event of a Personal Data breach we will endevour to notify the relevant legal authorities and inform the effected individuals within 72 hours of identifying said breach. If you believe you have discovered a personal data breach please contact us using the details below immediately.

Contact Us

Please contact us if:

you have any questions or comments about this Privacy Policy;
you wish to access, remove, update, and/or correct inaccuracies in your Personal Data; or
you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Data.

You can reach the individual in charge of our privacy policy by emailing springbank@landgatetg.co.uk or in writing below:

Landgate House Temple Guiting Cheltenham GB GL54 5RT United Kingdom

Cookies

Cookies enable us to identify you or your device. We use some cookies to enable you to move around the site and to provide some basic features. We use other cookies to improve the functionality of the website such as by storing preferences. We also use cookies to help us to improve the performance of our site and provide you with a better user experience.

If you visited this site via a country that requires us to display a notice about cookies you will have had to dismiss this notice, this dismissal of the notice would serve as you opting in to receive cookies. Navigating to any other page on the site would also serve as you opting in to receive cookies. If you continue without changing your settings, we'll assume that you are happy for us to use cookies on our site. However, if you would like to, you can change your cookie preferences at any time via your browser's settings.

You do not have to accept cookies to use the website. If you reject cookies, certain features or resources of the website may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally.

Where possible the cookies we place on your computer are stored in a secure, tamper-proof way and are submitted over secure connections only.

You can opt out of cookies at any time, even after dismissing any notice we may have displayed to you. You can opt out of cookies by adjusting your browser settings.

Find out more about cookies.

Strictly Necessary Cookies

These cookies are essential in order to enable you to navigate between pages on the site.

Cookie name	What it's for
_scrumpy_session	Enables us to associate data with your visit to the site, e.g. the date you've selected in a search, the properties you've looked at prior to enquiring, etc.

Functional cookies

These cookies help us to remember choices to save you time and enable additional site functionality.

login_email, agency_login_address

Remembering the details used to login to certain areas of the site.

Performance Cookies

These cookies help us to understand how people use our site.

Google AdWords	We may use the Google AdWords/DoubleClick advertising network. It stores cookies to measure the effictiveness of advertising campaigns. We may choose to use remarketing techniques to advertise our company across other websites you visit if you've visited our website at any point in the past. Opt-out of DoubleClick cookies
Google Analytics	We use Google Analytics to track the performance of various areas of our site from a technical & business perspective. Opt-out of Google Analytics cookies
Twitter	We use tools from Twitter to enable visitors to share content to Twitter. Opt-out of Twitter cookies
Facebook	We use tools from Facebook to enable visitors to share content to Facebook. Opt-out of Facebook cookies
FullStory	We use FullStory to record a sample of user sessions (minus sensitive details) for the purposes of making user experience better. Opt-out of FullStory

Business Information

Springbank Cottage
Registered Office: Landgate House Temple Guiting Cheltenham GB GL54 5RT United Kingdom

Credits

Powered by Scrumpy, an easy to use, powerful booking management system for property owners and agencies. Get your own holiday property website at www.scrumpy.co.uk